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Frequent Shopping Questions

What is the Seat Company?

The Seat Company is an innovative concept in furniture shopping. While we are considered specialist in leather and fabric seating furniture, we offer a complete line of quality home furnishings for all rooms of your home. All shipped directly to you.

How is the Seat Company different from other Furniture Retailers?

The Seat Company is not a retailer. We are the factory. Most furniture retail stores buy from manufactures, and then resell it to you at a mark-up. By eliminating the middleman we provide the customer value-added benefits; true wholesale pricing, exceptional quality, first-class service, plus the ability to communicate one-on-one with the people who have the most knowledge about your furniture.

When you order from the Seat Company each piece is handcrafted for you in our own factory within our high standards of quality and workmanship.

What is the quality and comfort of your furniture?

Quality and comfort is the very heartbeat of our manufacturing and design process. From the very moment we create the style of the item, is when our comfort story takes shape. Special attention is applied to the fabric, construction techniques, packaging materials, suppliers, and most important our craftsman. The Seat Company takes pride in the fact we manufacture custom furniture the old fashion way; bench made, one piece at a time, just for you.

How much does shipping and handling cost?

Shipping is free on many of our items. That's right, you pay nothing for delivery. This includes all products that are sized and of weight that we can ship by FedEx Home.

Larger items such as sofas, chairs, dining chairs must be shipped using FedEx Freight or White Glove delivery. Unfortunately, we must charge a reasonable amount for freight on those items simply because they require special handling. However, you will always know the total shipping charges before you complete an order. Simply add items to your cart, and view the shopping cart, for the total shipping cost on the selected items. Should you require special assistance in the delivery process, we do offer white glove in-home service for an additional fee.

What is your return policy? Do you have a money back guarantee?

We are extremely proud of our "No Risk Guarantee". If within 30 days of delivery you are not completely satisfied with the quality of your purchase, you can return it for a full refund. The product must be packed in its original package and free of damage. It is extremely important that you call us for a return number. In certain unusual situations the Seat Company reserves the right to charge for the return shipping, as well as a re-stocking fee. For our complete policy please view the Warranty Policy page.

Can I get a sample of the leather or fabric I'm interested in?

Yes, absolutely. Sample swatches of our fabric and leather are available free of charge. Simply call or e-mail us and they will be on their way immediately.

Is it important to measure correctly?

It is extremely important to measure the location where you intend to place your new furniture. We have included complete dimensions on all products. These can be found in the product details. Please feel free to contact us at 1-866-732-8266 for assistance.

Can I order from the Seat Company without using a credit card?

Please be assured that our Web site is secure, but if you prefer, there are others options available. You are welcome to process the transaction using PayPal, Google Checkout, or send us a check or money order directly to the Seat Company. Place your order as you would do normally, and during the checkout process, choose the payment method of your choice. You are always welcome to call us directly and we will be glad to handle the transaction for you.

Can I cancel my order?

Since most of our products are custom manufactured to your order, we can only accept a cancellation within 5 days of the date the order was placed. After this period there will be a 25% charge billed to your credit card. To cancel an order, please call us.

I placed an order, when will the items be delivered?

Delivery time varies from product to product. You will receive updates on your orders progress. If by chance we expect an unusual delay, we will contact you immediately. You are always welcome to contact us and check on the status of your order. We appreciate that you are anxious to receive your new furniture.

Where can I see the status of my order?

To view the status of your order, click the "Order Status" link at the top of the Web site. Enter your order number and email address, and a summary of your order will be displayed, with current order status. As always, we welcome your telephone calls.

Do you offer any fabric or leather protection?

Yes, we are pleased to offer an optional extended warranty plan. We offer this at a minimal additional charge. The treatment includes a 5-year warranty program that will guarantee your purchase from damages due to household food and beverage stains, human and pet bodily fluids, rip, tears, burns, and punctures for both fabric and leather.

In addition, leathers are warranted from ballpoint pen ink, crayon, lipstick, and cracking or peeling of the leather finish.