Money Back Guarantee

Shopping for new furniture is exciting. As you are plotting that perfect place in your living room for a custom, hand-built chair, sofa, or ottoman, rest assured that we are committed to provide you with not only quality furniture but a fun and hassle free shopping experience. In addition, when shopping with the Seat Company you have the benefit of dealing one-on-one with the people that actually manufacture your furniture.

Quality

At the Seat Company quality is the heartbeat of our manufacturing process. From the moment we decide the style and look of an item, that is when our quality story truly begins. From the fabric, construction techniques, packaging materials, suppliers, and most important our craftsman, the commitment to excellence takes form. At the Seat Company, we manufacture custom furniture the old fashion way; bench made, one piece at a time, just for you. Management feels it is all about you, and that is reflected in the depth of our focus and service, allowing us to provide quality that without comparison.

Price

When shopping for furniture you often hear the terminology "Factory Direct" used. What they are trying to imply is that when you shop with that furniture retailer you are getting a better price. They want you to believe that it comes directly to you from the manufacturer, so it should be cheaper. At the Seat Company you are TRULY doing business with the manufacturer. We are the factory, not a furniture retailer and we do sell directly to you. We cut out the middleman, thus our prices are substantially lower than the competition. Due to the fact we do not sell to retailers, it is impossible to find our product anywhere else for less. What you may find are similar looks at much more money. We guarantee it.

Total Satisfaction

We are aware that it can be difficult to get a true understanding of what the product represents from a picture. You truly will not know how nice it feels or how comfortable it is until it is positioned in your home. However, we do recommend that at any time before your purchase you request a sample of the fabric or leather. Don't worry, we send those free of charge. With this in mind, the Seat Company is so confident with your satisfaction we offer our No Risk Guarantee. If you are not totally satisfied with the quality, within the first 30 days of receipt of your furniture you may return it for a full refund. To be assured the furniture arrives safely at our factory, we must request that it be returned in the original packaging and be free of any abuse or use. In most cases we even pay the return shipping cost. However, we do reserve the right to charge for the return freight as well as a restocking charge.

Customer Service

When we say that servicing our customers is important, those are more than just words to us. We try to communicate the progress of your purchase, from the manufacturing process through to moment it ships. We often try to answer your questions even before they are asked. You may want to know when the manufacturing process begins. No problem. We will also alert you when it ships. Do you prefer a real voice, we are available. Just call us at our toll-free number. We are glad to help. Remember, when you are dealing with the source, your questions get answered quickly and accurately by people who know. The Seat Company toll-free number is 1-866-SEAT-COM (1-866-732-8266) or email us at support@seatcompany.com.

Honesty and Sincerity

The management of the Seat Company have extensive history in the furniture industry. We have held a variety of positions from the factory floor to the showroom floor. Some ingredients remain constant in our formula for success. Plainly said, it is honesty, fairness, and sincerity. These are representative in all of our daily interaction with employees and customers alike. On behalf of the Seat Company we can commit that you will always be treated as #1, in an honest and sincere fashion.

No Risk Guarantee

It is our commitment at the Seat Company to provide you with a product that is made with the finest in styling, using superior quality, and a total devotion to detail. Many are making those claims today, but at the Seat Company it is more than just a catchy phrase, it is our Mission Statement.

We want you to be happy, so we guarantee that the purchase price and quality will be the best available, or we will gladly refund your purchase in full. We might ask why, but you will never get a hassle. That is our Promise to you.

Thank you for putting your trust in us.